Terms & Conditions

Welcome to THE SUPPORT LABS. By accessing or using our platform, you agree to comply with the following Terms and Conditions.

1. User Responsibilities

• Users must use the Platform only for lawful purposes.
• Users must follow Meta’s WhatsApp Business policies.
• Fraudulent, deceptive, or misleading marketing practices are strictly prohibited.

2. Account Security

• Users are responsible for safeguarding their account credentials.
• Any unauthorized access must be reported immediately.

3. Payments and Billing

• Users agree to pay all service fees on time.
• Failure to pay may result in suspension or termination of services.

4. Data Protection

• Users must obtain necessary consent from end-users before sending WhatsApp messages.
• Users must comply with all applicable data privacy laws.

5. Compliance with Meta Policies

• Users must adhere to Meta’s guidelines to avoid suspension or termination of access to the WhatsApp Business API.

Privacy Policy

1. Introduction

At THE SUPPORT LABS, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and protect personal data when you use our WhatsApp Business API platform.

2. Data Collection

User Data:
We collect information including name, contact details, and payment information during registration and use of the platform.

Usage Data:
We may collect technical data such as IP addresses, device types, and browsing patterns to improve platform functionality and ensure security.

End-User Data:
Users are responsible for obtaining consent from end-users before collecting or processing any personal information through WhatsApp messages.

3. Data Usage

Service Provision:
We use collected data to provide, support, and improve our WhatsApp Business API services.

Communication:
We may use your contact information to notify you of updates, service changes, or support-related communications.

Compliance:
We process data as required to comply with legal and regulatory requirements, including Meta’s policies.

4. Data Sharing

We do not sell, rent, or trade user data. However, we may share information with trusted third-party service providers who support our operations under strict confidentiality obligations.

We may disclose data if required by law or to protect our legal rights.

5. Data Security

We implement security measures to protect against unauthorized access, disclosure, alteration, or destruction of personal data. Users are also responsible for securing their account credentials.

6. Data Retention

We retain user data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

7. User Rights

Users may access, modify, or delete their data as permitted by applicable law. For assistance, please contact our support team.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Continued use of the platform signifies acceptance of the revised policy.

9. Contact Information

Email: admin@bizlivetech.com
Address: Belgaum, Karnataka, India